Help & Support: Wholesale policy
1. Wholesale trade
All the products listed in this website are for both retailing and wholesaling, which means that they can be ordered at one or a large quantity. For Wholesale, we will have good discount depend on the quantity.
2. About our products
– Our products are handmade from solid brass and copper from Artisans. Our product categories might expand over time.
– We do not have big stock products, some items are from 1-10 pieces but some are not available, all of our products can be made-to-order. We accept customized orders with size and design.
3. Minimums
The minimum quantity (MOQ) will be specified per product. Normally, it will be from 10pcs for each design.
4. Pricing
You can refer to the price range of listed products to have an overview of the maximum and minimum price you would have to pay for an item. In order for us to offer an exact quotation, please drop us an inquiry with the estimated quantity of your order together with other requirements (customization, design, packaging, shipping, etc.)
6. Production time
The specific lead time will be calculated more accurately by our consultant after you send us an inquiry as it depends on the quantity, product specifications, etc.
7. Sample policy
Sample lead time: Around 7-10 days.
Sample fee = MOQ price + shipping cost
Shipping cost: It will be covered by the buyer.
Payment for sample: TT 100% in advanced
Sample shipping time: 5 – 10 days
8. Payment terms
We accept the following payment terms:
+ TT with 30 % deposit and 70 % against copy of original documents
+ L/C at sight
+ Paypal
9. Shipping & Delivery
– Worldwide shipping: As we have exported to 20+ countries, we can deliver to every region & continent in the world.
– Shipping methods: By sea or by air. It will be calculated on the total dimensions & weights of all packages of your orders. Our consultants will find the right shipping & packaging method that helps you cut down the shipping cost.
– Delivery time: 5-10 days by air, 20-40 days by sea.
10. Warranty
We are willing to take responsibility for any defected, damaged and broken goods within 15 days after the date of receiving the shipment.
All the defected, damaged, broken goods must be reported clearly with pictures by buyer.
We will make a refund/credit for faulty items in next orders.